Jelli App Privacy Policy

Overview

This Privacy Policy (the “Policy”) describes the data protection practices of Jelli Finance Co. and its affiliates ( “Jelli,”, “Jelli App”, “we,” “us,” or “our”). The Policy applies to the Jelli Mobile Application or Jelli App. 

We may change this Policy from time to time. We will make the revised Policy accessible through the mobile application, so you should review the Policy periodically. You can know if the Policy has changed since the last time you reviewed it by checking the “Last Modified” date at the top of this Policy. If we make a material change to this Policy, we will provide you with notice in accordance with legal requirements. By continuing to use the Jelli App, you are confirming that you have read and understood the latest version of this Policy.

If you have any questions or concerns about this Policy, please contact us at hello@jelli.us.

1. Collection, Use, and Disclosure of Information

Summary: The information collected as you correspond with us or use the Jelli App is used for the following purposes: to contact you, to fulfill our agreements with you, and to perform routine business activities and operations, including marketing. The following sections offer details about the types of information collected, how and why we collect, protect, use, and disclose that information, and, for users in the UK and European Economic Area, our legal bases for processing it.

Categories of Information We Collect

We collect information about you, including information that directly or indirectly identifies you, through your use of the Jelli App. We do so:

  • When you provide the information, by filling out forms or otherwise providing information through the Jelli App;

  • When you create or add to your plans and plan categories or we connect to your financial institutions in order to retrieve financial transaction data on your behalf;

  • Automatically (through cookies and similar tools) when you browse our websites and apps or interact with our marketing communications; 

  • Attend events or participate in programs; and
  • When you correspond with us to receive customer support via email or chat.

This includes:

  • Information that you provide by filling in forms in the Jelli App, including information provided at the time of registering to use or subscribing to use aspects of the Jelli App  (e.g., email address), engaging in Jelli Gaming Features, entering a contest or promotion we sponsor, completing surveys, or otherwise contacting us. When you use an identity provider – such as Google – to login to our Jelli App, we also receive the email associated with the Google (or similar) account.   

  • Your IP address when you interact with the Jelli App.

  • Your address (including postal code) for billing purposes.

  • When you choose to directly link financial accounts to Jelli, we receive certain information about those financial accounts, including account balances, transactions and holdings.

  • Your location when you record a transaction via the Jelli App, including general and precise location (in accordance with your device settings and location permissions).  Precise location, if enabled, helps the Jelli App remember the location where you are when you record a transaction, so that the Jelli App may suggest that payee when you record another transaction near that same location in the future. “General” location information means information to identify the city and state in which your device is located based on its IP address. Please note that precise geolocation information is considered “sensitive personal information” under certain privacy laws, and we process this information in accordance with applicable legal requirements. You can disable precise geolocation tracking on your device.
  •  
  • Your communications with us (including email addresses different than that used to establish your account), if you contact us.

  • Details of transactions you carry out through the Jelli App, such as records of when you purchase a subscription to Jelli. You may be required to provide billing information before placing an order through the Jelli App.

  • To provide you with customer support or service offerings, including responding to and resolving your inquiries and requests via email or text-based chat. When you request assistance from our customer support team with respect to importing third-party financial account data, to allow a customer support representative to review a limited amount of data from your accounts, including account names and recent transactions for the sole purpose of facilitating technical implementation of the account aggregation in the Jelli App. When asked to do so by you, our customer support representative may utilize that transaction data on your behalf in interactions with third-party financial account providers intended to facilitate implementation of requested account aggregation within our Jelli App.

  • Technical and usage information when you use the Jelli App or interact with our marketing communications. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), error logs and other system activity, online browsing behavior data, and other information that allows us to analyze how the Jelli App is used. 

In some cases, we will tell you when we need to collect certain information to provide you with certain support (for example, we may need certain information to access your Jelli account so our support team can help you troubleshoot an issue). If you choose not to provide such information, we may not be able to provide the support you have requested.

Sources of Information

We collect most of the information referred to above from you directly. However, we may also collect information about you from the following third-party sources:

  • Bank data vendors, such as open banking service providers and bank aggregation service providers, which provide access to certain information about your financial accounts. Jelli will obtain your consent before collecting information from these providers;

  • Advertising networks and partners;

  • Analytics providers; and

  • Social media sites.

Cookies, Online Analytics, and Advertising

We may use third-party analytics services (such as Amplitude and Google Analytics) as well as self-hosted data collection services in our Jelli App or website to collect and analyze usage information through cookies and similar tools (such as the pages most read, time spent, search terms and other engagement data); engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. 

Usage information of the Jelli App is collected to compile statistical data in order to develop new and improved services and marketing, identify popular features, and to provide you content that is of interest to you.

If you receive emaila from us, we may use certain analytics tools, such as tracking pixels, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

We also partner with third-party advertisers, ad server companies, and ad networks to promote our service. If you respond to one of our advertisements and visit or register to use the Jelli App, we or our service providers may provide these third-party advertising companies with identifiers from your device or computer, such as an IP address or device ID, to help us analyze our user acquisition efforts.

The use of cookies or other tracking technologies that may be placed on devices you use to access the Jelli App by non-affiliated third parties is governed by those third parties’ privacy policies. 

We may combine the information collected through cookies with other information we collect about you.

Legal Bases for Use of Your Information

The laws of some jurisdictions, including the European Economic Area (“EEA”) and the United Kingdom (“UK”), require that companies only process your “Personal Data” (as that term is defined in the applicable law, like the EU General Data Protection Regulation) if they have a “legal basis” (or justifiable need) for processing your Personal Data. To the extent those laws apply, our legal bases for processing Personal Data are as follows: 

  • To perform our obligations pursuant to a contract (or pending contract) with you. For example, we will process your Personal Data to comply with the Jelli Terms of Service as part of entering into a contract with you, and to honor our commitments in any contracts that we have with you.

  • For our legitimate interests or the legitimate interests of others. For example, we will process your Personal Data to: operate our business and the Jelli App; identify and fix any issues with the Jelli App; provide customer service; secure the Jelli App; learn more about how our customers use the Jelli App; perform internal analytics; improve the Jelli App and users’ experiences; conduct marketing; provide you with certain information about new products, special offers or other information that we think you may find interesting using the email address which you have provided in accordance with applicable law; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud; engage in a business change (e.g., sale, merger); and to know the customer to whom we are providing the Jelli App.

  • To comply with our legal obligations, such as our obligation to share data with tax authorities.

  • With your consent. Where we rely on this basis, you may have the right to withdraw your consent at any time as described below.

Disclosure of Information

We disclose data to fulfill the purposes for which you provide it; to enforce or apply our Terms of Service, including billing. We may disclose or transfer information that we collect or you provide with:

  • Service Providers. These parties help us provide the Jelli App or perform business functions on our behalf. They include:
    • Hosting, technology and communication providers.
    • Security and fraud prevention consultants.
    • Support and customer service vendors.
  • Advertising Partners. These parties help us market our service. They include ad networks and other marketing providers. 

  • Analytics Partners. These parties provide analytics on web traffic or usage of the Jelli App. They include Companies that track how users found or were referred to the Jelli App and Companies that track how users interact with the Jelli App.

  • Our Payment and Subscription Processors, to process and manage your payment for the Jelli App.

  • Financial Data Aggregation Jelli App, but only with your consent. By utilizing the Jelli App, you acknowledge that the terms of the respective privacy policies of our providers (Plaid, etc.) will apply to your use of their Jelli App. With respect to aggregating your banking and other financial accounts, you or we (with your consent) will transmit your account credentials to third-party financial data aggregation services, who will use them to link, gather and maintain your account balances, transactions, and holdings used to provide the data for the Jelli App. 

  • A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about users of the Jelli App is among the assets transferred.

We may also disclose your information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our Terms of Service or terms of sale and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Jelli, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  • To fulfill the purpose for which you provide it.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

Deidentified and Aggregated Data

We may de-identify and aggregate information collected in such a way that the information cannot reasonably be linked to you or your device. We may use such de-identified or aggregated data for any purposes (including testing our IT systems, research, data analysis, improving the Jelli App, and developing new products and features) and may disclose it to our service providers. Also, when we de-identify and aggregate non-Financial Data, we may disclose such data to any third parties, including advertisers, promotional partners, and others.

2. Data Retention

Generally speaking, we retain your information as necessary to provide our services and to fulfill the transactions you have requested, and for other necessary purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and for fraud prevention and related security purposes. In determining how long to retain information, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the information, how long an account has been inactive, and applicable legal requirements.

More specifically: 

  • We retain account data for up to 12 months after your subscription or trial expires, unless you delete your account as described below.

  • After deletion, we may retain your email address to be able to confirm deletion of associated data.

  • Notwithstanding the above, we may retain information as long as necessary to comply with our legal and regulatory obligations or in connection with any legal proceedings. 

Note that you can request deletion of your information at any time by following the steps in the Your Rights and Choices section of this Policy.

3. Third-Party Applications and Integrations

When you choose to use third-party apps, plug-ins, or websites that integrate with the Jelli App, they may receive your information and content, including your personal data, photos, and your activity data. Information collected by these third parties is subject to their terms and policies. Jelli is not responsible for the terms or policies of third parties, so we urge you to review their privacy and security policies prior to use.

4. Children’s Privacy

The Jelli App is not intended for children under 13 years of age or 16 years of age for those who habitually reside in the European Economic Area or United Kingdom. No one under these ages may provide any personal data to the Jelli App. We do not knowingly collect Personal Information from children under 13. If you are under 13 or 16, do not use or provide any information on the Jelli App or through any of its features, register for the Jelli App, make any purchases through the Jelli App, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal data from a child under 13 or 16, we will delete that information. If you believe we might have any information from or about a child under 13 or 16, please contact us at hello@jelli.us.

5. Your Rights and Choices

Summary: All users have certain rights, for instance in relation to marketing communications and interactions on their mobile devices. Depending on your jurisdiction, you may also have the right to make certain requests regarding your personal information, including the ability to access, correct, or delete certain personal information and to opt-out of certain uses of your personal information. Those rights are outlined below, including information about how to exercise those rights. If there’s any conflict between this section and other areas of this Policy, the portion that protects your personal information the most will be followed. 

Rights Regarding Your Information.

Depending on your jurisdiction, you may have the right to make certain requests regarding your “personal information” or “personal data” (as such terms are defined under applicable law, and collectively referred to herein as “personal information”). Specifically, you may have the right to ask us to:

  • Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we disclose personal information.

  • Provide you access to and/or a copy of certain personal information we hold about you.
  • Correct or update personal information we hold about you.

  • Delete certain personal information we have about you.

  • Provide you with information about the financial incentives that we offer to you, if any.

As provided in applicable law, you also have the right to not be discriminated against for exercising your rights. 

You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising” as described below.

Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. Depending on your jurisdiction, you may be permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request. If you would like further information regarding your legal rights or would like to exercise any of them, please email us at: hello@jelli.us.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you. To exercise such an appeal right, email us at hello@jelli.us.

Marketing Communications. 

You can unsubscribe from our marketing emails via the unsubscribe link provided in the emails. Please note that it may take us some time, consistent with our legal obligations, to process your request. Even if you opt out from receiving marketing messages from us, you will continue to receive administrative messages from us, such as order confirmations, updates to our policies and practices, or other communications regarding our relationship or transactions with you.

Mobile Devices. 

We may send you push notifications through our applications. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device. If you granted us permission to collect your precise GPS location information and you no longer wish for us and our service providers to collect and use such information, you may disable the location features on your device through the device’s operating system settings. Please note that if you disable such features, you may not be able to access or receive some or all of the Jelli App services, content, and/or features made available via the Jelli App.

Notice of Financial Incentives.

We may offer opportunities to receive certain services or benefits, including money to participate in surveys, sign up for communications, or other similar incentives, which may require the provision of personal information, such as registering for an account and answering surveys or providing additional feedback or information. Such opportunities could be considered a financial incentive under applicable law (each, an “Incentive Program”). Your participation in Incentive Programs is purely voluntary. When you participate in an Incentive Program, you agree to the terms of that Incentive Program, and may revoke your participation depending on the Incentive Program.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances. This means we can store your data but not use or process it further. You may exercise this right, for example, if:

  • You contest the accuracy of your personal data and we are verifying its accuracy;

  • The processing is unlawful, but you do not want the data erased;

  • We no longer need the data for our purposes, but you require it to establish, exercise, or defend legal claims;

  • You have objected to processing and we are considering whether our legitimate grounds override yours.

To request restriction of your personal data, please contact us at hello@jelli.us.

Your Right to File a Complaint

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. 

In the United Kingdom, this is the Information Commissioner’s Office (ICO).You can contact the ICO using the details below:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Phone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you are located in the EEA, you may contact your local data protection authority. A list of national supervisory authorities in the EEA is available here.

We encourage you to contact us first at hello@jelli.us, so we can address your concerns directly. However, you have the right to go directly to the supervisory authority at any time.

6. Transfers

Summary: We operate from the United States. Information from users based elsewhere will be transferred, processed, and stored in the United States. 

The Jelli App offered by Jelli Finance Co. is operated from the United States. If you are located outside of the United States and choose to use the Jelli App or provide information to us, you acknowledge and understand that your information will be transferred, processed, and stored in the United States, as it is necessary to provide the Jelli App and perform the Terms of Service.

7. Contact Us

If you have any questions, comments and requests regarding this Privacy Policy, you can contact us by email at: hello@jelli.us. 

Last Modified: August 19th, 2025